IT Channel News.

Aug 18th, 2022 - Malwarebytes layoffs: Security company "recalibrates" enterprise sales budget while continuing MSP partner push in SMB market, report asserts. Malwarebytes is continuing its efforts to engage MSPs , but the small and midsize business (SMB) partner push also involves "recalibrating" the cybersecurity software company's enterprise sales team, CEO Marcin Kleczynski told TechCrunch . The net result: Malwarebytes has laid off about 125 employees — or 14% of the cybersecurity company's global ... [Read More]

Aug 18th, 2022 - A FORMER MSP , Daniel Wang (pictured) understands the pain points of running an MSP business. "The No. 1 expense in the business is your labor cost and the No. 1 challenge is people," says the CEO of MSPbots , which automates MSP business processes by using low code, no code robotic process automation (RPA), machine learning, and data analytics. After two and a half years in development, MSPbots came out of beta last December with a BI dashboard that is customizable with metrics such as ... [Read More]

Aug 17th, 2022 - The top 25 percent of MSPs charge higher subscription rates than competitors because their pricing strategy is based on value, Addigy CEO Jason Dettbarn explains. Did you know that the top 25% of MSPs command 20-30 percent higher subscription rates than their competitors? While there are many factors that contribute to an MSP's profitability, pricing often plays a role. Here are the most common MSP pricing models.   Basic: Flat rate cost per seat for managing up to 25 tasks. Medium ... [Read More]

Aug 17th, 2022 - There is a constant looming presence that business leaders in all industries must consider, and ignoring its impact will lead to an eventual downfall. This presence, if unaccounted for, increases costs, negatively impacts cash flow, and renders all potential gains inert.  Inflation , a core concept of any economy, is known by everyone in the business world but is often forgotten during strategy or planning, so the usual solution when inflation hits is a price increase. Unfortunately, ... [Read More]

Aug 17th, 2022 - Huntress has added new endpoint detection and response functionality to its managed security platform for MSPs. Available at no extra charge to everyone in the vendor's subscriber base since yesterday, the new Process Insights service searches real-time, round-the-clock telemetry from the more than 1.5 million devices Huntress currently monitors for suspicious activity. Analysts in the company's SOC then filter out false positives and upload an automated recovery "playbook" to a partner's PSA ... [Read More]

Aug 16th, 2022 - The answer involves how MSPs gather & analyze data. Just ask Liongard CEO Joe Alapat. Here's why. In a quest for higher profit margins and enhanced customer service, pundits call for MSPs to further automate their businesses. But sometimes, the chatter doesn't quite explain how to perform that automation. In many ways, that quest for automation requires yet another MSP mindset shift. Earlier mindset shifts, as you may recall, involved adjusting from: CapEx product sales to OpEx monthly ... [Read More]

Aug 16th, 2022 - Faced with a widening cybersecurity skills gap, Sophos VP Scott Barlow explains that MSPs should prioritize upskilling their workforce. The candle is burning at both ends for cybersecurity professionals as they face the dual challenges of an intense threat landscape and a limited talent pool. With more than 700,000 unfilled cybersecurity roles in the U.S., how can organizations defend themselves against ever-evolving cyberthreats? This question was at the top of the agenda at the White House ... [Read More]

Aug 15th, 2022 - Here's how MSPs can evolve their business models toward cybersecurity-as-a-service, and eight security questions MSPs can ask their SMB customers, according to ConnectWise VP Jay Ryerse. Cybersecurity has become a business-critical concern for small and medium-sized businesses (SMBs). Vanson Bourne conducted research on our behalf so we could fully understand the challenges that SMBs face and how MSPs can meet their needs. In light of their report, "The State of SMB Cybersecurity in 2022," we ... [Read More]

Aug 12th, 2022 - Turning off Your RMM – A Security Review Objective   This bulletin is for practicing MSPs and deals with the usage of RMM products during heightened cybersecurity events or periods of time. This bulletin will offer guidance on security implications for turning off RMM systems.    The nature of this bulletin is sensitive and not designed for widespread publication beyond the managed services profession. Although we advise this topic be vigorously ... [Read More]

Aug 11th, 2022 - Many SMBs work with MSPs but are not satisfied with them, according to the "2022 State of SMB Cybersecurity" report from ConnectWise. It is "fairly common" for small- and medium-sized businesses (SMBs) to partner with MSPs for cybersecurity, and this trend appears likely to continue in the foreseeable future, according to the " 2022 State of SMB Cybersecurit y" report from ConnectWise . However, many SMBs are not satisfied with the service that they receive from their current MSPs. As such, ... [Read More]